Refund Policy

This Refund Policy governs all financial transactions between 7G Environmental Compliance Management LLC ("Company," "we," "our," or "us") and our clients. Please read this policy carefully before engaging our services or purchasing any products. By entering into a service agreement or completing a purchase, you acknowledge and accept the terms outlined herein.

1. Consulting Services — General Policy

Professional environmental consulting services are generally non-refundable once work has commenced. This policy reflects the nature of professional services, where significant intellectual capital, professional time, regulatory research, and operational resources are expended from the outset of any engagement.

For the purposes of this policy, "work commencement" is defined as any of the following: the assignment of a project team, initiation of regulatory research, scheduling of field activities, mobilization of personnel, or delivery of any preliminary work product or communication to the client.

2. Project-Based Services — Milestone Billing

For custom compliance projects, environmental assessments, audit programs, and enterprise compliance implementations, billing is structured around project milestones as defined in the applicable service agreement. The following conditions apply:

• Milestone payments are non-refundable once the corresponding milestone deliverable has been completed or submitted
• If the client cancels a project prior to completion of a milestone, the client is responsible for fees proportional to the work completed through the date of written cancellation notice
• Deposits and retainers are non-refundable if work has commenced, regardless of milestone status
• Deposits paid for projects not yet commenced may be refundable at the Company's sole discretion, subject to an administrative fee not to exceed 15% of the deposit amount

3. Subscription Products — Refund Window

Subscription-based products including the Compliance Management Dashboard, Environmental Monitoring Platform, Inspection Reporting System, Asset Compliance Tracker, Mobile Inspection App, Regulatory Documentation Portal, and Environmental Analytics Suite are subject to the following refund terms:

• New subscriptions include a 7-day satisfaction period during which a full refund may be requested if the product has not been materially used
• After the 7-day satisfaction period, subscription fees are non-refundable for the current billing cycle
• Annual prepaid subscriptions cancelled after 30 days of activation are eligible for a prorated refund of unused months, less a 10% early cancellation fee
• Monthly subscriptions cancelled after the billing date are not eligible for partial-month refunds
• Hardware associated with monitoring deployments (sensors, data loggers, telemetry equipment) is non-refundable once installed

4. Cancellation Procedures

To cancel a service or subscription, clients must follow these procedures:

• Submit a written cancellation notice to info@7G-Enviro.com with the subject line "Cancellation Request — [Account/Project Name]"
• Include your full name, organization name, service or product being cancelled, and reason for cancellation
• Cancellation requests submitted verbally or through unofficial channels will not be processed
• Cancellation is effective upon written confirmation from 7G Environmental — not upon submission of the request
• Client remains responsible for all fees accrued prior to the confirmed cancellation date

5. Refund Request Procedures

To submit a refund request:

• Submit your request in writing to info@7G-Enviro.com
• Include your organization name, invoice number(s), service description, payment date, and detailed basis for the refund request
• Attach supporting documentation if applicable
• Refund requests must be submitted within 30 days of the invoice date unless otherwise specified in the service agreement
• Requests submitted after 30 days may be denied at the Company's discretion

6. Dispute Procedures

If you believe a billing error has occurred or wish to dispute a charge, you must notify us in writing within 10 business days of the invoice date. We will investigate all billing disputes in good faith and provide a written response within 15 business days.

Disputed amounts should not be withheld from undisputed invoice balances. Failure to pay undisputed amounts while a dispute is pending may result in service suspension.

7. Billing Inquiries

For questions about invoices, payment history, subscription billing, or account status, contact our billing team at info@7G-Enviro.com or call 888-400-3511 during business hours (Monday–Friday, 8:00 AM–6:00 PM ET).

8. Service Interruptions

In the event of a service interruption attributable solely to 7G Environmental system failures (excluding force majeure events, third-party outages, or client-side issues), clients may be eligible for service credits not exceeding the pro-rated value of the affected service period. Service credits are applied to future invoices and are not redeemable for cash.

9. Digital Products Disclaimer

Access to digital platforms, portals, and software-as-a-service products is granted upon confirmed payment. Digital access credentials, training materials, compliance templates, and report outputs delivered in digital format are non-refundable once accessed or downloaded.

10. Refund Eligibility Summary

• Consulting services commenced: Non-refundable
• Completed project milestones: Non-refundable
• Subscriptions within 7-day window (unused): Refundable
• Annual subscriptions after 30 days: Prorated refund less 10% fee
• Monthly subscriptions (current cycle): Non-refundable
• Installed hardware: Non-refundable
• Digital products accessed: Non-refundable
• Deposits (work not commenced): Refundable less 15% admin fee

11. Processing Timelines

Approved refunds are processed within 10–15 business days of written approval confirmation. Refunds are issued via the original payment method where technically feasible. ACH and check refunds may take an additional 3–5 business days for bank processing. 7G Environmental is not responsible for delays caused by third-party financial institutions.

12. Modifications to This Policy

7G Environmental Compliance Management LLC reserves the right to modify this Refund Policy at any time. Changes are effective upon posting to this page. Service agreements executed prior to a policy change remain subject to the refund terms in effect at the time of execution unless both parties agree in writing to the revised terms.

13. Contact Information

For all refund and billing matters, contact us at:

• 7G Environmental Compliance Management LLC
• 2016 Delta Blvd., Suite 201, Tallahassee, FL 32303-4874
• Email: info@7G-Enviro.com
• Phone: 888-400-3511
• Business Hours: Monday–Friday, 8:00 AM–6:00 PM ET